What is Shopfirstlinebenefits?

The company has new website called shopfirstlinebenenfits.com that allows eligible members to order OTC products online.

What are OTC essentials?

This program allows you to order over the counter products online if you are part of a plan that offers this benefit.

The selection of OTC solutions are as follows:

• Health Products Card
• Over-The-Counter Essentials
• Health Products Benefit

NOTE: the new programs names are:

• FirstLine Essentials
  • 250+ Products to Select From
  • Annual Catalog
  • Order by Mail, On Website or through the Mobile App
• FirstLine Select
  • Offers  all of the above plus:
    • Annual Credit Expiration Option
    • Regular Member Updates
• FirstLine Essentials+
  • Offers all of the above plus:
    • Expansive Retail Network
    • Program Card
    • App with In-Store Product Scanning
• FirstLine Select+
  • Offers all of the above plus:
    • Multi-Wallet Capabilities
    • Grocery Benefit – shop for healthy food in-store and online using a Select+ card.

Some of the companies they work with are as follows:

• United Healthcare
• Western Health Advantage
• Health New England
• Harvard Pilgrim Healthcare
• Aultcare’s Primetime Health Plan
• Rocky Mountain Health Plans
• Erickson Advantage
• Providence Medicare Advantage Plans
• Signature Advantage
• Preferred Care Partners

Importance of using ShopFirstLine Medical Services:

• First of all, your company’s branding will be placed in all of the sales materials and member communications sent.
• Having a good Health Products Benefit establishes gratifying and reliable retention results for health plans that they are added onto.
• Personal care products are CMS-compliant and has no cost to the members.

More reasons why to use their services:

• ShopFirstLine will handle your credits and your communications to form a streamlined member experience.
• Reporting and Metrics are available
• FirstLine Medical will be supplying you with a vast array of products available for you

NOTICE:

• FirstLine will manage all deliveries and supervise all customer service support call centers.
• In addition, home delivery is more convenient as it will have no cost implication to the member.
• Different retailers have partnered with FirstLine to provide their members the choice to purchase their OTC products right in the store.

How to get a mail order form:

• A catalog, along with an order form with a business reply envelope together with instructions on other ways to order, such as online and over the phone, will be sent directly to the members from the company.

Member Benefits:

• Firstly, members receive Free (No Additional Costs) Over the Counter Products
• Shipping and handling is included at no extra fees.

In addition, there 3 Easy Ways to Order Health Products such as:

• • Acid reducer
  • Adhesive bandage / Band-Aid
  • Antihistamine
  • Athlete’s foot treatment
  • Blood Pressure monitor
  • Pain reliever
  • Allergy medicine
  • Cough, cold and flu-daytime and flu-nighttime
  • Digital Thermometer
  • Headache relief

More items you can get:

• • Vitamins
  • Cough suppressant, lozenges
  • Oral Pain Relief Gel
  • Lip Balm
  • Migraine relief
  • Dry Mouth Spray
  • Nausea remedy
  • Pill Box
  • Sleep aid
  • Smoking cessation aid – Nicotine Lozenge / Gum / Patch
  • Sunscreen Relief
  • Toothpaste
  • Toothbrush
  • Walking Cane

IMPORTANT NOTICE:

ShopFirstLine Medical is the supplier of all their OTC products. UnitedHealthcare Insurance Company manages ShopFirstLine Medical through its affiliate OptumRx.

B.A.M. Recommendation:

“It should be noted that we advise that you visit the official company website directly to verify all benefit options and details. You may also visit the link(s) provided below for more information and verification.”

Without a doubt you should VISIT these helpful links:

www.otc-essentials.com OR www.healthproductscard.com OR www.healthproductsbenefit.com OR https://firstlinebenefits.com/products/otc-grocery-products/

Current Members – Log On / Sign On:

• • First, go to the following webpage: https://www.shopfirstlinebenefits.com/
  • Provide your: Username & Password
  • Lastly, click on the button titled: Log In

New Members – Register / Enroll:

• First, go to the following webpage: www.shopfirstlinebenefits.com
• Click on the button titled: Create Account (found under the “First time using the website?” title)
• You should be redirected to this landing page: Registration Page
• Enter Your Personal Information: Name, Member ID, Email Address, Security Question and Answers, Birthdate
• You will also need to create a: Username & Password
• Click on the button titled: NEXT
• Finally, you should continue to fill out the registration form and submit all the required information to complete your online enrollment.

Reminder:

Enter your First and Last Name, Member ID, State and Date of Birth exactly as it appears on your Health Plan Member Card.

Card Activation:

• First, go to the following webpage: https://www.shopfirstlinebenefits.com/
• Next, click on the link in the right hand area at the top of the page titled: Debit Card Activation
• Provide the following:
  • Card Number
  • Expiration Date
  • Date of Birth
• Lastly, click on the orange button titled: Activate My Card

NOTE:

you have 15 minutes to submit your card information and complete the card activation before your session times out.

Card Balance:

• First, go to the following webpage: https://www.shopfirstlinebenefits.com/checkbalance/checkbalance
• Next, provide the following:
  • Member ID
  • Last Name
  • Date of Birth
  • Finally, click on the blue button titled: Check Balance

Tips When Using Your Credits:

• • It should be noted that only plan members may use products.
  • Only products from the catalog are covered.
  • Orders must total more than your allowance.
  • Shipping and handling is included at no extra cost.

Return Policy:

Due to the personal nature of the products, no returns or exchanges are never allowed. However, if you get a damaged item, you will need to call FirstLine Medical within 30 days of your order. The phone number is provided at the begging of this article.

Reminder:

• • Unused credits cannot be redeemed for cash.
  • Unused credits will NOT carry forward to next period or quarter.
  • Finally, if your item is not in stock, an item of similar or greater value may be substituted in your order.

 Download the ShopFirstLine Benefits App

Apple / Android:

• Go to the following webpage: https://firstlinebenefits.com/app-support/
• Choose one of the following apps available for download that is compatible with your device or select one below.

Note:

You will be prompted to create an account after you open the app. If you can not create a new account then it is possible your health insurance plan doesn’t include a ShopFirstLine Benefits program. However, if you believe this is a mistake, reach out their customer support team at: shopfirstlinebenefits@optum.com or contact your insurance company by calling the phone number located on the back of your member ID.