Importance of having over-the-counter essentials with your plan:

• Members may order via different channels: online, over the phone, mail.  All done at the comfort of their home.
• Free Shipping on All Products for Home Delivery
• Health Plan Sales Support Line
• Expert Online Customer Service Support Available

Why Use FirstLine Medical Services:

• Your company’s branding will be placed in all of the sales materials and member communications sent.
• Having a good Health Products Benefit / Over-the-Counter Essentials available with your plan will enhance member retention and approval
• Personal care products are CMS-compliant and has no cost to the members.
• FirstLine will handle your credits and your communications to form a streamlined member experience.
• Reporting and Metrics are available
• FirstLine Medical will be supplying you with a vast array of products available for you.  This includes branded and generic names of the medicines they require.

More Reasons

• Home delivery is more convenient as it will have no cost implication to the member.
• They will manage all deliveries and supervise all customer service support call centers.
• Different retailers have partnered with FirstLine to provide their members the choice to purchase their OTC products right in the store.
• A catalog, an order form with a business reply envelope together with instructions on other ways to order, such as online and over the phone, will be sent directly to the members.

IMPORTANT:

Go directly to the site to confirm and acquire more information.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can send an online request for you to receive more details and aspects about their services and solutions when it comes to offering OTC items for your members.

FirstLine Medical is the supplier of all their OTC products. UnitedHealthcare Insurance Company manages FirstLine Medical through its affiliate OptumRx.

B.A.M. Recommendation:

“Please visit the official company website directly to verify all benefit options and details. You may also visit the link(s) provided below for more information and verification.”

Current OTC Essentials Members – Log On / Sign On:

• Go to the following webpage: https://www.otc-essentials.com/Auth/Login
• Provide your: Username & Password
• Click on the button titled: LOGIN

New Members – Register / Enroll: 

• Go to the following webpage: https://www.otc-essentials.com/Auth/Login
• Click on the button titled: Create Account
• Provide the following information:
  • First and Last Name
  • State
  • Date of Birth
  • Member ID
• Click on the button titled: NEXT
• Be sure to provide any other additional required information and move forward until you receive confirmation that you new online account has been activated.

Current Health Products Benefits Members – Log On / Sign On:

• Go to the following webpage: https://www.healthproductsbenefit.com/Auth/Login
• Provide your: Username & Password
• Click on the button titled: LOGIN

New Members – Register / Enroll:

• Go to the following webpage: www.healthproductsbenefit.com
• Click on the button titled: Create Account
• Provide the following information:
  • First and Last Name
  • State
  • Date of Birth
  • Member ID
• Click on the button titled: NEXT
• Be sure to provide any other additional required information and move forward until you receive confirmation that you new online account has been activated.

Current Health Products Card Members – Log On / Sign On:

• Go to the following webpage: www.healthproductscard.com OR https://www.healthproductscard.com/Auth/Login?activate=y
• Provide your: Username & Password
• Click on the button titled: LOGIN

New Members – Register / Enroll:

• Go to the following webpage: www.healthproductscard.com
• Click on the button titled: Create Account
• Provide the following information:
  • First and Last Name
  • State
  • Date of Birth
  • Member ID
• Click on the button titled: NEXT
• Be sure to provide any other additional required information and move forward until you receive confirmation that you new online account has been activated.

• United Healthcare
• Western Health Advantage
• Health New England
• Harvard Pilgrim Health Care
• Aultcare’s Primetime Health Plan
• Rocky Mountain Health Plans
• Erickson Advantage
• Providence Medicare Advantage Plans – a division of Providence Health Assurance
• Signature Advantage
• Preferred Care Partners – A UnitedHealthcare Company

Downloads:

Health Products Benefit Catalog Download

OTC Mail Order FormDownload

United Health Group 2021 Firstline Benefits Catalog

Tips When Using Your Credits:

• Only plan members may use products.
• Only products from the catalog are covered.
• Orders must total more than your allowance.
• Shipping and handling is included at no extra cost.
• Unused credits cannot be redeemed for cash.
• Unused credits will NOT carry forward to next period or quarter.
• If your item is not in stock, an item of similar or greater value may be substituted in your order. 

Return Policy:

Due to the personal nature of the products, no returns or exchanges are allowed. If you get a damaged item, you will need to call FirstLine Medical within 30 days of your order. The phone number is provided at the beginning of this article.

Frequently Asked Questions

• How do I order OTC items from UnitedHealthcare?
  • You can order them by going online using the steps provided above. You can also place an order by phone by calling the phone number provided at the beginning of this article. Finally, you can visit a participation physical location.

• What items can you buy with OTC card UnitedHealthcare?

  • See the last question for a list. You can get over the counter pain relievers, cold, cough. and allergy medicines, vitamins, supplements, oral care, ear care and much more.

• How do I use my United Healthcare OTC card at Walmart?

  • Use the OTCcard that provided to you as your payment method or as a gift card.

• What stores accept United Healthcare OTC Card?

  You can use your OTC card for covered items at participating local retailers, including:

  • CVS.
  • Walgreens.
  • Duane Reade.
  • Rite Aid.
  • Dollar General.
  • Family Dollar.
  • Walmart.

• What is covered under OTC?

  • Over-the-Counter (OTC) Essentials allows you to purchase health and wellness products from the product listed online or on the catalog.

• What are eligible OTC items?

  • Stomach Remedies such as:

    • Acid Reducer Tablets
    • Gas Relief products
    • Anti-Diarrheal Caplets
    • Stool Softener Softgels
    • Enema
  • Pain Management or Pain relievers such as:
    • Aspirin
    • Motion Sickness Tablets
    • Muscle Rub
    • Ibuprofen
    • Medicated Pads
  • Cold, Cough & Allergy medicine including:
    • Children’s Allergy
    • Nasal Spray
    • Sore Throat Spray
    • Cough Drops
    • Medicated Chest Rub
  • Eye & Ear Care for example:
    • Eye Drops
  • Oral Care Items such as:
    • Toothbrush
    • Denture Adhesive
    • Oral Pain Relief
    • Medicated Cold Sore Treatment
    • Floss
    • BrushPicks
    • Toothpaste
  • Vitamins & Supplements
  • First Aid Items
  • Bath Safety Products
  • Leg & Foot Care
  • Many other products!