To place a OTC order over the phone call:

Medicare Servicing Center Phone Number: 1-866-851-1579 (TTY 711)
Medicaid Servicing Center Phone Number: 1-866-575-3744

MEMBER SERVICES Contact Line: Please first call the number found on the back of your member ID card for accurate and faster service.

Cigna-HealthSpring has a contract with Medicare for PDP plans, HMO and PPO plans in chosen states, and with select State Medicaid programs.  Coverage preferences may change and be determined by your current location.

The plans are created to offer the following:

  • Extra benefits that are not covered by Medicare Part A or Part B – Original Medicare.
  • Low-cost healthcare coverage.
  • Coverage for prescription drugs.
  • Access to doctors, nurses and specialists who all work together to help you feel better.
  • The benefits you need to take good care of yourself.

Their main purpose is to give benefits or organize for benefits to be given to those who are qualified and enroll or sign up.  A number of the plans they offer in 2020 provide coverage in Over-the-Counter products and services.

What is the OTC Benefit?

Classification of Over-the-Counter Items and Services Benefit

A limited allowance is provided by this coverage every three months that may be used for specific over-the-counter medicines and other health-related essential pharmacy products, as indicated in the OTC catalog.  You may review your Cigna-HealthSpring Evidence of Coverage to confirm your quarterly OTC allowance amount.  This benefit is not applicable to all plans.

Advantages of using Over-the-Counter Medications and Health Products benefit

  • Save your time – one less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

  • Easy access – OTC purchases are sent straight to the members’ homes.  The need to drive anywhere will be lessened.

  • You will save money – Members may get OTC items they require without using money out of your own pocket.  An allowance per quarter will be used on a varied range of health-related products like cold remedies and other personal care products.

  • Free handling and shipping

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

Products that may be ordered with your card

Health-related products

  • Nasal strips
  • Nicotine patches
  • Disposable underpads
  • Compression socks

OTC Medications

  • Cold and flu medicine
  • Aspirin
  • Acetaminophen
  • Vitamins

Need Medicare or Health Insurance?

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These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders to:

  • They may go online and scroll down below on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
  • They may call over the phone at 1-888-628-2770 (TTY: 711).
  • They may also order by mail.

How to know if you are qualified?

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a quarterly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the quarterly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

NOTE: The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Importance of new OTC online account registration:

  • Enables members to manage their account
  • Access and browse the OTC products that are available to you
  • Access an online copy of the OTC catalog
  • Track your orders
  • View your order history
  • View your available balance while you shop
  • And many more!

B.A.M. Recommendation: “Please visit the official company website directly to verify all benefit options and details. You may also visit the link(s) provided below for more information and verification.”

Manage Cigna Medicare and MMP Members OTC Benefits Account Login or Register Online

Current Members – Log On / Sign On:

  • Go to the following webpage: https://www.cignahealthspringotc.com/
  • Click on the button titled: “Medicare and MMP Customers” or here: https://cignamedicareotc.com/
  • Provide your: Username & Password
  • Click on the button titled: LOG IN

New Members – Register / Enroll:

Remember to enter your First and Last Name, Member ID, State and Date of Birth exactly as it appears on your Health Plan Member Card.

  • Go to the following webpage: https://cignamedicareotc.com/
  • Click on the button titled: Not Registered? Signup Now
  • You should be redirected to this landing page: Registration Page
  • Enter Your Personal Information: Name, Health Plan Member ID, State, Email Address, Birthdate
  • You will also need to create a: Username & Password
  • You will need to complete the: Security Question and Answers
  • Click on the button titled: Register
  • You should continue to fill out the registration form and submit all the required information to complete your online enrollment.

Manage Cigna Medicaid Members OTC Benefits Account Login or Register Online

Current Members – Log On / Sign On:

  • Go to the following webpage: https://www.cignahealthspringotc.com/
  • Click on the button titled: “Medicaid Customers” or here: https://cignamedicaidotc.com/
  • Provide your: Username & Password
  • Click on the button titled: LOG IN

New Members – Register / Enroll:

Remember to enter your First and Last Name, Member ID, State and Date of Birth exactly as it appears on your Health Plan Member Card.

  • Go to the following webpage: https://cignamedicaidotc.com/
  • Click on the button titled: Not Registered? Signup Now
  • You should be redirected to this landing page: Registration Page
  • Enter Your Personal Information: Name, Health Plan Member ID, State, Email Address, Birthdate
  • You will also need to create a: Username & Password
  • You will need to complete the: Security Question and Answers
  • Click on the button titled: Register
  • You should continue to fill out the registration form and submit all the required information to complete your online enrollment.

Tips When Using Your Credits:

  • Only plan members may use products.
  • Only products from the catalog are covered.
  • Orders must total more than your allowance or benefit credit amount.
  • Shipping and handling is included at no extra cost.
  • Unused credits cannot be redeemed for cash.
  • Please allow 5-7 business days for home delivery.
  • Unused credits will NOT carry forward to next period or quarter.
  • Check your Cigna Evidence of Coverage to see your quarterly OTC allowance.

Return Policy: Due to the personal nature of the products, no returns or exchanges are allowed.

OTC Center Holiday Schedule

Closed on the following holidays:

1. New Year’s Day
2. Memorial Day
3. Independence Day
4. Labor Day
5. Thanksgiving Day
6. Christmas Day

The OTC Center will close early on the days listed below.

1. Christmas Eve
2. New Year’s Eve