They offer the following types of Aetna CVS Health Plans Medicare Advantage Plans:

• D-SNPs PPO plans
• HMO Plans
• HMO-POS plans

The following are added benefits that are provided to most Medicare Advantage members:

• Prescription drug (Rx) coverage
• Dental, Vision & Hearing
  • Receive checkups, exams, eyeglasses and hearing aids.
• Concierge service for local resources
• Care management help
• Rx mail-order benefit
• Flu Shots Ask a Nurse 24/7
  • Call 1-800-556-1555 (TTY: 711) anytime.
• Fitness benefit – Silver Sneakers
  • This is a fitness program that gives access to different participating fitness centers and personalized fitness classes at no added cost.
• Over-the-counter (OTC) benefit
  • Order select OTC items at no charge.
• Meals-at-home program
  • Get meals delivered to your home after a hospital stay.

Does Aetna have over the counter benefits?

Yes. Eligible members get a pre determined amount of credits that can be used to purchase OTC products.

What is the Aetna CVS Over-the-Counter Benefit?

It is a benefit that provides members a FREE allowance that they may enjoy to purchase OTC drugs at no extra cost. A predetermined dollar amount or allowance is provided to you within this plan.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, vitamins, pain relievers, dental care, first aid supplies, and so much more.

How do I order OTC items with Aetna?

• Go Online

Scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.

• By Phone

Send over orders by the phone at 1-833-331-1573 (TTY:711).

• Visit In-store

Get OTC items at select approved participating OTCHS-enabled CVS Pharmacy or Navarro stores. To find the nearest location, visit: CVS.com/otchs/MyOrder/StoreLocator.

• Can I use OTC card at CVS online?

You should visit a participating location or order online using the appropriate CVS company website for ordering your OTC products.

Advantages of using OTC benefit

• Save your time.

One less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

• Easy access.

OTC purchases are sent straight to the members’ homes when ordered online or over the phone.  The need to drive anywhere will be lessened.

• Save money.

Members who are eligible get OTC items they require without using money out of your own pocket.  An allowance per quarter or monthly will be used on a varied range of health-related products like cold remedies and other personal care products.

• Shipping is FREE.

No shipping or handling fees!

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

Aetna presently works with OTC Health Solutions and CVS to enable their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.

The following are the common medical and personal care items that they offer for their partners:

• Skin and sun care products
• Antacids and acid reducers
• First aid supplies
• Allergy sprays and gels
• Cold and flu products
• Dental and Denture Care
• Eye and Ear Care
• Antacids and Acid Reducers
• Vitamins and Minerals
• Eye and Ear Care
• And so many more!

No out of pocket costs!

Again, these OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders to:

How to know if a member is qualified?

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  A phone number to contact is given at the start of this article if you need further information about your plan benefits.

Check Evidence of Coverage

There are a few plans that are inclusive of an allowance that is provided on a quarterly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Again, you must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the quarterly allowance provided.

Importance of new OTC online account registration:

• Enables members to manage their account
• Access and browse the OTC products that are available to you
• Access an online copy of the OTC catalog
• Track your orders
• View your order history
• View your available balance while you shop
• And many more!

Current Members – Log On / Sign On:

• Go to the following webpage: www.cvs.com/otchs/myorder
• Provide your: Member ID or Email Address & Password
• Click on the button titled: Sign In

New Members – Register / Enroll:

• First, go to the following webpage: https://www.cvs.com/otchs/myorder
• Click on the button titled: Create account
• You should be redirected to this landing page: Registration Page
• Enter Your Personal Information: Member ID, Birthdate, Zip Code, Email Address
• You will also need to create a: Password
• Next, click on the button titled: Continue
• You should continue to fill out the registration form and submit all the required information to complete your online enrollment.

Important Reminder:

Remember to enter your First and Last Name, Member ID, State and Date of Birth exactly as it appears on your Aetna CVS Health Plan Member Card.

How to use your Aetna Health Solutions OTC benefits in-store:

1. We recommend that you first review the Aetna OTC catalog.
2. View the approved items in the catalog.
3. Visit an approved participating OTCHS enabled CVS Pharmacy, CVS Pharmacy y más, or Navarro store.
4. Go to the OTCHS section of the store or look for the blue labels identifying eligible approved products. Notice: Prices may vary from those listed in the catalog.
5. When you are done shopping, go to any register to check out and be sure to show your insurance card to the cashier.

Cigna OTC Downloads:

• 2022 Aetna OTCHS CVS Item Catalog

Tips When Using Your Credits:

• Only plan members may use products.
• Only products from the catalog are covered.
• Orders must total more than your allowance or benefit credit amount.
• Shipping and handling is included at no extra cost.

Free Shipping

• Items are shipped FREE via USPS to your home Any unused credits cannot be redeemed for cash.
• Unused credits will NOT carry forward to next period or quarter.
• You will receive your order within 14 days.
• Orders can only be canceled within ONE HOUR after being processed.
• Products may also be purchased at a local retail pharmacy.

Return Policy:

If you receive a damaged item, please call OTC Health Solutions at 1-833-331-1573 within 30 days after receiving your order. An identical replacement item will be shipped. Due to the personal nature of the products, no other returns or exchanges are allowed.

OTC Center Holiday Schedule

Closed on the following holidays:

1. New Year’s Day
2. Memorial Day
3. Independence Day
4. Labor Day
5. Thanksgiving Day
6. Christmas Day

The OTC Center will close early on the days listed below.

1. Christmas Eve
2. New Year’s Eve