Welcome to the assistance page for Aetna | Health Solutions | Over The Counter | www.cvs.com/otchs/myorder:

OTCHS OTC Health Solutions Aetna Medicare Solutions Phone Number / Member Services TOLL FREE :

1-833-331-1573 (TTY: 711)

History of the Company:

What items can you get with OTC card?

Over-the-counter drugs are medicines that can be purchased without a prescription. Generally OTC products are used for the treatment of minor health problems. They are safe and effective when you follow the directions on the label and as directed by your health care professional. If you’re a member of a plan with an over-the-counter (OTC) benefit, you’ll receive a OTC card with a pre-funded monthly allowance upon enrollment.

Items that may be available with this allowance are:

• Diabetes Care ItemsVitamins & Mineral / Dietary Supplements
• Cold, Flu, Allergy , Sinus, Asthma Medicines
• Oral, Eye, Ear, Foot, Skin, Sun Care Products
• Cough / Sore Throat Relief
• Pain Relief Medicine
• Nasal Sprays, Moisturizer & Washes
• Compression sleeves, garments, and other accessories
• Health Supports such as arm slings, braces or bandages
• Digestive Products
• Weight Control / Nutritional Food Products
• Smoking Prevention / Deterrents
• First Aid Items
• A Blood Pressure Kit or Other Diagnostics (Home Test Kits)

ALERT: please visit the site directly to verify the details and obtain more information.

Advantages of using OTC benefit:

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

Over-The-Counter Medications

There are a few plans that are inclusive of an allowance that is provided on a quarterly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the quarterly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

• https://www.cvs.com/otchs/myorder
• https://www.cvs.com/otchs/myorder/storelocator
• https://www.cvs.com

NOTE: The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

1. Visit this link in your preferred internet browser on your device.
2. Select the red “Create Account” button that may be found above the login details.
3. Enter your Member ID in the space provided.
4. Type in your Date of Birth in the space provided.
5. Enter your Zip Code in the space provided.
6. Type in Email Address in the space provided.
7. Create a Password in the space provided.
8. Select the red “Continue” button to proceed forward.
9. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of Aetna OTC pharmacy benefits that is included in your plan.

1. Visit this link in your preferred internet browser on your device.
2. Type in your Member ID or Email Address in the space provided.
3. Enter in your current Password in the space provided.
4. Select the red “Sign In” button to move forward.
5. You may now start managing your account online.

• Members may purchase any OTC eligible item once per calendar quarter.  To clarify, members may order:
  • One time during the 1^st quarter (January, February, or March)
  • One time during the 2^nd quarter (April, May, or June)
  • Once during the 3^rd quarter (July, August, or September)
  • One time during the 4^th quarter (October, November, or December)
• Any and all unused benefits will expire; they will NOT roll over to the next benefit period. It is also important to note that you will not be allowed to request a partial or submit multiple orders. Due to this, you will need to make sure that you submit a complete order of all the items you need for the benefit period when submitting your order online or over the phone.

Other Useful Tips:

• There is normally no limit to the number of items you order.  However, there is a restriction per order to fifteen (15) quantities per any single item.  Blood Pressure Monitors, however, have a limit to one (1) per year.  You still have to ensure that the total amount due is still within your allotted benefit amount.
• It is not allowed to order more than the total allotted amount during each benefit period.  If you decide to order select items that cost more than your allowable amount, you will NOT be able to pay the balance with either cash or card.  As an example, if your monthly benefit is $20 and your total orders amounted to $20.95, you will have to remove certain items from your order to bring the value back down to the monthly benefit allotted amount.

Delivery & Return Tips:

• The items you have ordered will be delivered within 7-10 working days as soon as you have successfully submitted your order.
• RETURN POLICY: For damaged items, you may direct your concerns to the OTC company and return the items within 30 days.  The OTC company will replace it with the same item only.  No other returns or exchanges are allowed.

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