Devoted Health 2023

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Welcome to the assistance page for Devoted Health Employee Benefits | Over The Counter OTCHS | Health Solutions | Catalog | www.cvs.com/otchs/devoted:

For any questions call the Member Services Phone Number:

1-800-338-6833 (TTY: 711)

History of the Company:

The company that would become Devoted Health was founded on the idea that people should be able to access the care they needed, when they needed it. The founders knew that the best way to achieve that goal was to provide affordable, high-quality health care to the people who needed it most. That was the very first service offered by the company, and it still remains a key part of its business today. Over the years, the company has expanded its offering to include a full suite of insurance plans and direct-to-consumer products and services.

Did You know?

One of the key features of Devoted Health is its use of technology to improve the healthcare experience for seniors. The company has developed a mobile app that allows members to easily access their medical information and connect with their primary care physicians. The app also includes a symptom checker, which can help seniors determine whether they need to seek medical attention. Devoted Health also offers a range of additional services to its members, such as transportation to and from medical appointments, home-delivered meals, and medication reminders. The company’s goal is to make healthcare more convenient and accessible for seniors, so they can live healthier and more independent lives.

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Welcome to the assistance page for Devoted Health Employee Benefits | Over The Counter OTCHS | Health Solutions | Catalog | www.cvs.com/otchs/devoted:

For any questions call the Member Services Phone Number:

1-800-338-6833 (TTY: 711)

By submitting this form, you are consenting to receive marketing emails from: HealthManagementCorp (HMC). You can revoke your consent to receive emails at any time by using the Unsubscribe link, found at the bottom of every email. By using this form, you acknowledge that you have read and agree to the Privacy Policy and Terms & Conditions.

History of the Company:

The company that would become Devoted Health was founded on the idea that people should be able to access the care they needed, when they needed it. The founders knew that the best way to achieve that goal was to provide affordable, high-quality health care to the people who needed it most. That was the very first service offered by the company, and it still remains a key part of its business today. Over the years, the company has expanded its offering to include a full suite of insurance plans and direct-to-consumer products and services.

Did You know?

One of the key features of Devoted Health is its use of technology to improve the healthcare experience for seniors. The company has developed a mobile app that allows members to easily access their medical information and connect with their primary care physicians. The app also includes a symptom checker, which can help seniors determine whether they need to seek medical attention. Devoted Health also offers a range of additional services to its members, such as transportation to and from medical appointments, home-delivered meals, and medication reminders. The company’s goal is to make healthcare more convenient and accessible for seniors, so they can live healthier and more independent lives.

What items can you get with OTC card?

Over-the-counter drugs are medicines that can be purchased without a prescription. Generally OTC products are used for the treatment of minor health problems. They are safe and effective when you follow the directions on the label and as directed by your health care professional. If you’re a Devoted Health member of a plan with an over-the-counter (OTC) benefit, you’ll receive a OTC card with a pre-funded monthly allowance upon enrollment.

Items that may be available with this allowance are:

  • Diabetes Care ItemsVitamins & Mineral / Dietary Supplements
  • Cold, Flu, Allergy , Sinus, Asthma Medicines
  • Oral, Eye, Ear, Foot, Skin, Sun Care Products
  • Cough / Sore Throat Relief
  • Pain Relief Medicine
  • Nasal Sprays, Moisturizer & Washes
  • Compression sleeves, garments, and other accessories
  • Health Supports such as arm slings, braces or bandages
  • Digestive Products
  • Weight Control / Nutritional Food Products
  • Smoking Prevention / Deterrents
  • First Aid Items
  • A Blood Pressure Kit or Other Diagnostics (Home Test Kits)

Online Access

Today, Devoted Health offer eligible Members access to a free and secure online card management tool. The online portal allows patients to perform the following tasks:

  • Verify the card balance.
  • Check the transaction history.
  • View all the participating retailers.
  • Verify exactly which items are eligible by scanning the barcode when using the mobile app. Or use search by product category, manufacturer, and product name by accessing or login in to an online account. (See below for steps on how to access an account.)

ALERT: please visit the site directly to verify the details and obtain more information.

Why use the OTC benefit?

  • You Will Save Money — Members can get OTC items they need without spending money out of pocket. Get an allowance per each quarter to use on a wide range of health-related items such as cold remedies and personal care items.
  • Easy Access — OTC orders are delivered straight to members’ homes. No need to drive anywhere.
  • Save Your Time — One less trip to the pharmacy means members get to spend more time on what matters most.
  • Shipping is FREE — There are no shipping or handling fees.

No Extra Costs!

These products are all provided at no extra cost but by using a credit / pre-determined allowance provided under the benefit. The orders will be shipped to their home at no extra charge.

There are three ways that members of this Devoted Health can submit their prescription orders:

  • Eligible members can go online (see below on how to set up an account). This is the fastest, easiest, and most convenient way to order 24/7.
  • Members can call over the phone.
  • Eligible members will be able to visit participating CVS stores.

DO YOU QUALIFY?

You will need to make sure you check your plan’s Summary of Benefits for Devoted Health or Item Catalog of your personal current plan to confirm if a plan offers this benefit. If it does, you must also check the plan’s specific OTC allowance frequency, as it can be either monthly or quarterly. The allowance amount varies and depends on the plan. You may call the number provided at the beginning of this article for direction.

Quarterly Allowance

Only some plans include a quarterly allowance. The credits can be used to pay for select over-the-counter medications and supplies, including allergy medication, digestive health treatments, first aid supplies, pain relievers, and more. If your plan includes this benefit, review your Evidence of Coverage to find your exact quarterly allowance amount.

IMPORTANT: Go directly to the site to confirm and acquire more information.

  • https://www.cvs.com/otchs/devoted/storelocator
  • https://www.devoted.com/otc/
  • https://www.devoted.com

NOTE: The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

What you need to register / sign in to a Devoted Health Medicare Advantage Health Plan Over The Counter OTCHS Health Solutions CVS Health account online:

  • Internet Access
  • Member ID information
  • Personal information
  • Email address

Easy steps to follow for new members who need to create an Devoted Health account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Select the red “Create Account” button that may be found above the login details.
  3. Enter your Member ID in the space provided.
  4. Type in your Date of Birth in the space provided.
  5. Enter your Zip Code in the space provided.
  6. Type in Email Address in the space provided.
  7. Create a Password in the space provided.
  8. Select the red “Continue” button to proceed forward.
  9. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of Devoted Health OTC pharmacy benefits that is included in your plan.

Easy steps to follow for existing members who need to log in to their Devoted Health account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Type in your Member ID or Email Address in the space provided.
  3. Enter in your current Password in the space provided.
  4. Select the red “Sign In” button to move forward.
  5. You may now start managing your account online.

Valuable guidelines for creating / processing / submitting your order:

  • Members may purchase any OTC eligible item once per calendar quarter.  To clarify, members may order:
    • One time during the 1st quarter (January, February, or March)
    • One time during the 2nd quarter (April, May, or June)
    • Once during the 3rd quarter (July, August, or September)
    • One time during the 4th quarter (October, November, or December)
  • Any and all unused benefits will expire; they will NOT roll over to the next benefit period. It is also important to note that you will not be allowed to request a partial or submit multiple orders. Due to this, you will need to make sure that you submit a complete order of all the items you need for the benefit period when submitting your order online or over the phone.

Other Useful Tips:

  • There is normally no limit to the number of items you order.  However, there is a restriction per order to fifteen (15) quantities per any single item.  Blood Pressure Monitors, however, have a limit to one (1) per year.  You still have to ensure that the total amount due is still within your allotted benefit amount.
  • It is not allowed to order more than the total allotted amount during each benefit period.  If you decide to order select items that cost more than your allowable amount, you will NOT be able to pay the balance with either cash or card.  As an example, if your monthly benefit is $20 and your total orders amounted to $20.95, you will have to remove certain items from your order to bring the value back down to the monthly benefit allotted amount.

Delivery & Return Tips:

  • The items you have ordered will be delivered within 7-10 working days as soon as you have successfully submitted your order.
  • RETURN POLICY: For damaged items, you may direct your concerns to the OTC company and return the items within 30 days.  The OTC company will replace it with the same item only.  No other returns or exchanges are allowed.

You may download Devoted Health OTC Catalog:

Devoted Health OTC Over the Counter OTCHS Video Summary:

Frequently Asked Questions

  • Can I use my OTC card at CVS?

Yes. Members can go to any OTCHS participating CVS Pharmacy and use it at the counter. You can located participating stores by  visiting www.cvs.com/otchs/devoted/storelocator in your internet browser.

  • Can I use my OTC at CVS online?

Yes. Members can use their OTC card on the CVS website at www.cvs.com.

  • How do I pay with OTC card at CVS?

Present your health plan ID card before the cashier scans your products. You will pay the price listed in the catalog.

  • What Does Devoted Health offer?

Devoted Health offers personal guides and an health care plan with world class technology.