UnitedHealthcare West Virginia health insurance marketplace focuses on helping giving their members the best services to access through your member portal.

Services within the member portal:

• Choose or change a Primary Care Provider (PCP)
• Work together with your PCP to keep you well
• Find your PCP’s office locations and office hours and make appointments
• Learn about services in your area and get help when you need it
• Understand their fraud and abuse policies and report any fraud and abuse you find
• Solve any questions or problems you may have with your care
• Learn about all the services you have covered under managed care
• Know your rights and responsibilities as an Aetna Better Health of Florida member

When members sign up with UnitedHealthcare West Virginia, you will have access to your personalized, secure member website. Members can use the site to meet health goals and manage their plan benefits.

What you can access through your member portal:

• See what’s covered
• Try wellness tools and programs
• Find network providers
• View claims
• Get cost estimates
• View account balances

Members receive many plan benefits including the ones listed below. Their Medicaid program provides health care for millions of Americans. When you join UnitedHealthcare West Virginia, you will get access to a wide range of member services.

Benefits and services:

• Medical Care
• Dental Care
• Vision Care
• Pharmacy
• Preventative Service
• Diabetes Monitoring Supplies
• Outpatient Mental Health
• Emergency Care
• Lab Services
• Fitness Program
• Routine Transportation
• NurseLine

IMPORTANT: Go directly to the site to confirm and acquire more information.

• https://www.uhc.com/health-insurance-plans/tennessee
• https://www.uhccommunityplan.com/tn
• http://www.uhc.com
• https://www.uhc.com/broker-consultant/local-markets/tennessee

NOTE: The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

• Internet Access
• Member ID information
• Personal information
• Email address

1. Visit: www.uhc.com/health-insurance-plans/west-virginia in your preferred internet browser on your device.
2. First, select the “Sign in” button found on the top right of the page.
3. Then, select the “Sign in to another secure site” found on the page.
4. After, select the “Sign in or register on myuhc.com” button found on the page.
5. Finally, select “Register” button found on the page.
6. Enter your First and Last Name in the space provided.
7. Enter your Date of Birth in the space provided.
8. Select Health Plan ID or Social Security Number.
9. If you select “Health Plan ID”.
   • Enter your Member ID and Group or Policy Number in the space provided.
10. If you select the “Social Security Number”.
    • Type in the Last 6 digits of Social Security Number and ZIP Code in the space provided.
11. Select the blue “Continue” button to proceed forward.
12. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

Finally, this will give you complete access to your online account and start taking advantage of UnitedHealthcare West Virginia member benefits that is included in your plan.

1. Visit: www.uhc.com/health-insurance-plans/west-virginia in your preferred internet browser on your device.
2. First, select the “Sign In” button found on the top right of the page.
3. Then, select the “Sign in to another secure site” button found on the page.
4. After, select the “Sign in or register on myuhc.com” button found on the page.
5. Finally, select the “Sign In” button found on the page.
6. Type in your Username in the space provided.
7. Enter in your current Password in the space provided.
8. Select the blue “Sign in” button to move forward.
9. You may now start managing your account online.

UnitedHealthcare provides an easy way to access everything you need right on your cell phone. Download the UnitedHealthcare app today and get instant access to your health care plans details.

Members can access:

• View claims
• View account balances
• Talk to a doctor
• Find Hospitals
• See reviews for doctors
• Manage prescription/refills
• View your copay

The UnitedHealthcare guide has information to help members get the services as well as the care needed. It is a guide for all health care services available and explains everything else they provide. Furthermore, you can also get member materials in other languages and formats at no cost.

What you can expect on to see:

• Benefit highlights
• Additional services
• Plan ratings
• How to enroll
• Enrollment request form

Frequently Asked Questions

• Is Aetna MyCare Ohio Medicaid?

Aetna Better Health of Ohio is a Medicare-Medicaid plan for eligible dual members.

• Who is eligible for services through Aetna Better Health of Ohio?

Adults at the age of 18 or older are eligible for Aetna Better Health of Ohio.

• What is timely filing for Aetna Better Health of Ohio?

According to the company website, providers must submit claims within 180 days from the date of service.

• How do I check the status of my Medicaid application in Ohio?

To check the status of your application, call Consumer Hotline at 800-324-8680.